Privacy Policy

This Privacy Policy explains how Georgian Express Enterprise LLC, identification number 445834492, operating the GeoCover brand, processes personal data collected through geocover.ge, order forms, payment pages, support channels and administrative workflows.

By using the website, submitting an insurance or add-on order, contacting support, or continuing an unfinished order with our help, you confirm that you have read this Policy. If you do not agree with it, please do not submit personal data through the website.

Depending on the product and the stage of the order, we may collect and process the following data:

• Identity and policy data: first name, last name, date of birth, gender, citizenship, passport or identity document number, city, trip dates, selected plan, coverage period and insured persons, including guardian or family-member data when required.
• Contact and recovery data: phone number, email address, WhatsApp/Telegram contact where provided, preferred language, order status, unfinished draft information and support notes needed to complete or correct an order.
• Payment and order data: order number, payment method, payment provider transaction IDs, invoice or receipt data, refund status, policy price, fees, add-ons and issued PDF policy metadata. We do not store full bank card numbers or CVV codes.
• Add-on and eSIM data: selected add-on package, quantity, assigned QR/code delivery status, provider reference and delivery email. eSIM technical activation is handled by the relevant provider.
• Technical, analytics and attribution data: IP address, device and browser data, locale, pages visited, referral URL, UTM parameters, Google/Yandex/Meta click identifiers, cookies, consent choices and conversion-tracking events.
• Communication data: messages and files sent through the website, email, phone, SMS, WhatsApp, Telegram, live chat or operator communication, including delivery or open status of operational notifications.

We process personal data only where it is needed for our services, legal obligations, security or your consent:

• To prepare, issue, update, recover and deliver insurance policies through partner insurers, Unison/TPL issuing tools and support operators.
• To process payments, payment confirmations, refunds and accounting records through available providers such as Keepz, PayPal, bank transfer and other payment methods shown at checkout.
• To deliver purchased add-ons, including Cellfie eSIM QR images and activation code text, and to keep a record of issued digital products.
• To contact you about an active, pending, failed or unfinished order by email, SMS, phone, WhatsApp, Telegram or operator follow-up when this is necessary to complete the service or resolve a problem.
• To improve the website, measure advertising performance, prevent attribution errors and upload server-side or offline conversions to advertising platforms where applicable.
• To prevent fraud, protect the website and admin panel, comply with Georgian law, maintain accounting records and respond to lawful requests from competent authorities.

We share personal data only when it is necessary to provide the service, process payment, deliver communications, protect the system or comply with the law:

• Insurance partners and issuing systems, including insurers, Unison and TPL-related tools, for quotation, policy issue, correction, PDF retrieval and policy-support context.
• Payment providers and banks, including Flitt, Keepz, PayPal, bank-transfer processors and other checkout providers shown to you, for payment authorization, confirmation, refunds and anti-fraud checks.
• Communication providers, including Brevo/SMTP email, SMSOffice SMS, Telegram, WhatsApp/Meta and telephony tools, to send order, payment, policy, recovery and support messages.
• Analytics and advertising platforms, including Google, Meta, Yandex, Microsoft Clarity and Ahrefs, to measure traffic, conversions and campaign performance in accordance with your consent settings and applicable law.
• Technology and infrastructure providers, including hosting, database, Cloudflare/security, logging and backup services used to keep the website and admin panel secure and available.
• Add-on providers, including Cellfie for eSIM-related product delivery and support.
• Public authorities, courts, regulators or law-enforcement bodies where disclosure is required by law or a valid official request.

We protect personal data with technical and organizational measures such as HTTPS/TLS transmission, role-based admin access, server access controls, backups, logging and limited access for authorized operators only.

Data is kept only as long as needed for the relevant purpose: order and accounting records for legal/accounting periods, policy and PDF records for customer support and insurer reconciliation, recovery drafts for a limited follow-up period, and technical/analytics data according to cookie and platform retention settings.

The website uses necessary cookies and local storage for core functions such as language selection, order progress, attribution preservation, payment return handling and security.

Analytics and marketing technologies may include Google Analytics/Ads/GTM, Meta Pixel/Conversions API, Yandex Metrica/Direct, Microsoft Clarity and Ahrefs Web Analytics. You can accept, reject or customize analytics and marketing cookies in the cookie banner. Rejecting non-essential cookies should not prevent you from buying insurance.

Subject to applicable Georgian data-protection law, you may exercise the following rights:

• Request information about the personal data we process and the purposes of processing.
• Request correction of inaccurate or incomplete data, including order, contact or passport details before issuing where correction is still possible.
• Request deletion or restriction of processing where the law allows it and where retention is not required for an active policy, payment, accounting or legal obligation.
• Withdraw consent for consent-based processing. Withdrawal does not affect processing already performed before withdrawal or processing required to provide a service you requested.
• Object to marketing communications and request that we stop promotional contact.
• File a complaint with the competent Georgian personal-data protection authority if you believe your rights were violated.

To exercise your rights, contact us at [email protected] or +995 577 08 25 25. We may ask you to verify your identity before acting on the request.

The website may link to insurer, payment, eSIM, official-source, WhatsApp, Telegram or other third-party websites. Their content, security and privacy practices are controlled by those providers.

We may update this Privacy Policy when our services, providers, legal obligations or technical systems change. The updated version is effective from publication on the website, unless a different date is stated.