What to do if you get sick in Georgia: a guide for insured travellers

Call 112 for loss of consciousness, heavy bleeding, serious injury, breathing difficulty, or any situation requiring immediate emergency response. Give the exact location, what happened, and the person's condition. The single emergency number operates throughout Georgia around the clock and handles calls in several languages, including English and Russian.

Use the assistance number printed on the policy. Give your name, date of birth, policy number, location, symptoms, and a reachable phone number. Ask which clinic to use, whether pre-authorisation is required, and how payment will work. Record the case number and the operator's instructions.

Ask the clinic for a dated medical report with diagnosis and prescriptions, test results, an itemised invoice, and proof of payment. Check that every record identifies the correct patient. Photograph paperwork immediately; a missing receipt or vague diagnosis is much harder to reconstruct after leaving Georgia.

Direct billing and later reimbursement are different processes. Unless assistance confirms a payment guarantee, ask who pays now and how documents should be submitted later. A self-arranged visit may affect reimbursement where no emergency prevented prior contact.

Keep prescriptions, pharmacy receipts, discharge papers, and correspondence. Get approval before any follow-up visit where required. Submit a complete claim through the official channel within the policy deadlines. GeoCover can help navigate the process, but the insurer decides cover and reimbursement under the issued terms.